Terms & Conditions

Welcome to VENT. By using this website or placing an order through it, you agree to comply with the following Terms & Conditions. Please read them carefully before using the website or making a purchase.

1. Website Usage

The website may only be used for lawful purposes and in accordance with applicable laws and regulations. Any use that may harm the website, disrupt its services, or affect the rights of VENT or other users is prohibited.

2. Products

At VENT, we strive to provide accurate product information, including descriptions, images, and prices. However, slight differences in colors or appearance may occur due to screen settings or the nature of the product.

Products are subject to availability. VENT reserves the right to update or modify product information and prices or discontinue any product at any time.

3. Prices & Payment

All prices displayed on the website are in the currency indicated next to the product and may or may not include delivery fees or additional charges, as shown during checkout.

Payment must be completed using the payment methods available on the website. VENT reserves the right to cancel an order in the event of a payment issue or if the order information cannot be verified.

4. Orders & Confirmation

After placing an order, the customer will receive an order confirmation through the available communication method.

Placing an order through the website does not constitute a final guarantee that the order will be accepted, as orders are subject to product availability and the ability to fulfill the order.

If a product is unavailable or there is any issue preventing the order from being fulfilled, the customer will be contacted to determine the appropriate action.

5. Delivery

Orders are delivered to the areas covered by the delivery zones specified on the website.

Delivery fees and estimated delivery times may vary depending on the customer's location, order details, and other relevant factors.

Delivery may be delayed due to circumstances beyond VENT's control, including weather conditions, traffic, operational circumstances, or other unforeseen events.

6. Order Cancellation, Returns & Exchanges

Order cancellations, returns, and exchanges are subject to VENT's applicable policies and may vary depending on the nature and condition of the product.

Returns or exchanges will not be accepted for products that have been used, opened, or are no longer in their original condition, except where permitted by applicable law or VENT's return policy.

If you receive a damaged or incorrect product, please contact our customer service team as soon as possible and provide details of the issue and photographs when required.

7. Fragrance Products

Due to the nature of fragrance products and individual preferences, the fragrance experience may vary from one person to another.

Fragrance oils, scent diffusers, and car air fresheners must be used according to the instructions provided with each product. VENT is not responsible for improper use or use contrary to the provided instructions.

8. Intellectual Property

All content available on the website, including text, images, logos, designs, and marketing materials, is owned by VENT or used under applicable legal rights. Such content may not be copied, reproduced, republished, or reused without prior written permission.

9. Privacy

VENT is committed to protecting customer information and using the information provided by customers for purposes such as processing orders, communicating with customers, and providing services, in accordance with the website's applicable Privacy Policy.

10. Changes to the Terms & Conditions

VENT reserves the right to modify or update these Terms & Conditions at any time. Any changes will become effective once they are published on the website.

11. Contact Us

If you have any questions regarding orders, products, or these Terms & Conditions, you may contact our customer service team through the contact methods available on the website.

By using the VENT website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.